1. Return Eligibility
Customers may request a return for eligible products within the specified return period after delivery. The item must be unused, undamaged, and in its original packaging. Proof of purchase is required for all return requests.
2. Return Request Process
To initiate a return, customers should contact our support team with their order details. Our team will review the request and provide return instructions. Unauthorized returns may not be accepted.
3. Product Condition
Returned products must be in their original condition with all accessories, manuals, and packaging included. Items showing signs of misuse or damage may not qualify for a refund. Inspection will be completed upon receipt.
4. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, licensing, customization, or manufacturer restrictions. Clearance and special-order items may also be excluded. Product-specific conditions will be communicated where applicable.
5. Damaged or Defective Products
If a product arrives damaged or defective, customers should notify us as soon as possible. Supporting photos or videos may be requested for verification. Eligible claims will be resolved through replacement, repair, or refund.
6. Refund Approval
Once the returned item is received and inspected, we will notify the customer regarding refund approval. Approved refunds will be processed according to the original payment method. Processing times may vary depending on the payment provider.
7. Shipping Costs
Original shipping charges are generally non-refundable unless the return is due to our error. Customers may be responsible for return shipping costs. Shipping fees may be deducted from eligible refunds where applicable.
8. International Returns
International customers may return eligible products in accordance with this policy. Additional customs duties, taxes, or shipping charges may apply. Customers are responsible for complying with local import and export regulations.
9. Exchange Requests
Customers may request an exchange for eligible products if the item is defective or incorrect. Exchange requests are subject to product availability. If a replacement is unavailable, a refund may be offered.
10. Policy Updates
We reserve the right to update this Return & Refund Policy at any time. Any changes will be published on our website for customer reference. Continued use of our services constitutes acceptance of the updated policy.
Contact Information
Mobile Number: +91 99523 39680
